Question 1

Can I use the Fleks address to register my business?

Accepted Answer

Absolutely. Both our Essentials and Connect tiers provide a premier Gold Coast business address that is fully compliant for ASIC and Government registrations, as well as your Google Business Profile.

Question 2

Can I register multiple business names or entities?

Accepted Answer

Yes. We understand that many of our members operate multiple brands or separate entities. You can add additional business names to your membership.

We also highly recommend providing us with the names of your team members. This allows our onsite team to accurately identify and sort all incoming mail, ensuring every parcel and document is directed to the correct business and person without delay.

Question 3

How is my mail handled?

Accepted Answer

We offer a range of options. We can hold your mail for secure collection, scan and email it directly to you (unlimited scans included), or forward it to any address worldwide (standard postage + handling fees apply).

Question 4

Is there a minimum commitment?

Accepted Answer

While our Annual plan offers the best value for long-term growth, our Monthly and Quarterly plans offer total flexibility with no long-term lock-in contracts.

Question 5

Do I get my own unique suite number?

Accepted Answer

Yes. To ensure your mail is handled with total precision and to give your business a distinct identity, every virtual member is issued a unique Suite Number.

Question 6

How quickly can I get started?

Accepted Answer

Immediately. Once you’ve selected your plan and completed our secure online onboarding, your new business address is active and ready to use on your website and marketing materials.

Question 7

As a Connect member, how do I book a meeting room?

Accepted Answer

You can book a meeting room or hot desk online and follow the member's link to access the discounted rate.

For ongoing bookings please reach out to our team and they will lock that in for you. These bookings will be invoiced monthly, saving you time and streamlining the booking process.

Question 8

How does 24/7 access work for virtual members?

Accepted Answer

Once you join Fleks Connect, you’ll download our secure app. This acts as your digital key, allowing you to enter the building 24/7. It’s perfect for picking up mail after hours or dropping in to use the space when it suits you.

Question 9

Can I use the Fleks address for my Google Business Profile?

Accepted Answer

Yes. Unlike many "virtual" addresses that Google flags, our address is a physical, staffed workspace. This allows you to verify your business location and show up on Google Maps, giving your local SEO a massive boost.

To further cement your professional presence, we offer physical branding at our reception. Having your business name visible not only assists with Google’s verification process but also ensures that if a client or courier drops by, your brand is displayed.

Question 10

Can I upgrade or downgrade my membership?

Accepted Answer

Of course. Flexibility is in our name. You can move between the Essentials and Connect tiers at any time to suit your changing business needs.

We only require 30 days' notice for cancellations.

VIRTUAL OFFICES

A premium presence for your business. Seamlessly handled.

A Burleigh address, secure mail handling, and everything you need to look credible — without the overheads of a full office. Choose from two simple tiers. Zero lock-in contracts.

HOW IT WORKS

Three steps to your new address.

1.Choose Your Plan.

Essentials for a professional address. Connect for full building access and member perks.

2. Verify & Register

Complete our secure online onboarding - takes about 5 minutes. Identity verification required by law.

3. Start using your address

Your suite number is active immediately. Use it on ASIC, Google Business, and all your materials.

MEMBERSHIP OPTIONS

Two tiers. One premium address.

Whether you need a prestigious home for your digital business or a 24/7 physical base in the heart of Burleigh, we have a membership that grows with you. Both memberships include your unique suite number and full ASIC compliance.

ESSENTIALS

CONNECT

WHY IT MATTERS

The wrong address holds your business back.

Whether you're a local trying to escape your home address, or an interstate business expanding into the Queensland market, here is why businesses make the switch.

We verify who we work with.

Required by Australian law and a sign of a trustworthy address provider (from July 1st 2026).

What happens when you sign up

The whole process takes about 5 minutes.

Select your plan and billing cycle. No credit card required to begin.

1

Choose the Essentials or Connect plan

2

Tell us about your business

Business name, ABN, website, and any additional entities or team members you'd like mail sorted for.

3

Verify your identity

Enter your name, date of birth, and ID document number. Checked instantly against government records. No document copies stored.

4

Set your mail preferences

Hold for pickup, scan & email, or forward worldwide. You can change this any time.

5

Receive your invoice via Xero

Pay by card, direct debit, or set up automatic payments. First payment activates your address.

6

Your address is live

You'll receive a welcome email with your unique suite number and instructions for ASIC, Google Business, and Connect app setup (if applicable).

Ready to get your address?

FAQ'S ABOUT OUR VIRTUAL OFFICES